Shipping & Return

Returning an item

*Please note that we do not accept items returning for all international orders. Please see International Shipping section below for more information.

For order in Taiwan, please contact a customer service representative to discuss other possible resolutions to your situation before deciding to return an item, 

If you do decide to return an item, Hsin Sui Industry Co., Ltd will issue a refund for the purchase price less a 20% restocking fee. Hsin Sui Industry Co., Ltd will not refund the original shipping charges or the return shipping costs.

Products must be returned in saleable condition. To insure this, it may be necessary to repackage the order.

Damaged, defective or missing items

If you receive an item that is damaged or defective please retain the box and packaging material your order came in and notify Hsin Sui Industry Co., Ltd within five (5) days of receiving your order. We will make every reasonable effort to resolve the situation to your satisfaction. In most cases, a replacement item will be sent out immediately.

Return exceptions

Hsin Sui Industry Co., Ltd will not accept the return of any items after thirty (30) days and does not refund any shipping charges incurred on the initial order or for the return of an item.

International Shipping

We do ship internationally, and the shipping method can be selected by our customer at the time of checkout. 

  • In Stock orders ship in 2-4 business days. Shipping types offered will depend on the items ordered and the destination country of the shipment.
  • International shipments are shipped at your own risk. We will not be able to replace items that are damaged in shipment.
  • We will fill out the paper work for any customs before it ships, however, the receiver is responsible for any duties and taxes.
  • Taiwan Postal Service is generally the least expensive shipping option, however this would depend on size and weight of the package. 
  • Please note that if you choose shipping method other than Taiwan Postal Service, they will charge a brokerage fee which is not reflected in our shipping quote.
  • Please check with your country’s customs laws prior to finalizing an order.  
  • If you have any questions or concerns, please contact our customer service department at +886 4 7680271 or email us.

 

Shipping Transit Times

This will depend on the shipping destination and the shipping method. Long distant from Taiwan will normally take longer time to arrive and sea freight takes almost 3-8 times longer than air freight.

 

*There are countries we do not include in our shopping cart system, please send us your inquiry together with your contact and order information( product quantity, receiver’s name, address, phone number and email address) for shipping possibility. If it is possible to ship, we will issue you a Paypal invoice for purchase confirmation.